Terms & Privacy

Last updated 15 November 2026. These Terms are a binding agreement between you (“you”, “Customer”) and Maelstrom Network (“we”, “us”). By creating an account, buying a plan, or sending traffic through our network you agree to them. If you do not agree, do not use the service.

1. The service

Maelstrom Network provides remote DDoS mitigation and proxying for game servers and other TCP/UDP applications, as well as VPS and dedicated servers. Mitigation is delivered over third-party network infrastructure (including Cloudflare Spectrum) and depends on that network's capacity and availability. We are not affiliated with any upstream provider.

2. Mitigation & leaks

No mitigation service can absorb every attack. Filtering adapts to each attack as it happens, so some leaks are expected: a small amount of attack traffic may reach your origin, especially in the first moments of a new or unusual attack. This is normal, not a service failure, and is not grounds for a refund. Protection is provided on a commercially reasonable, best-effort basis.

3. Your account

You must give accurate account and billing information and keep your email current, since renewal, security and service notices are sent there. You are responsible for your credentials and for all activity under your account. Tell us promptly if you suspect unauthorised access.

4. Acceptable use

You may only protect or host services you own or are authorised to operate. You may not use Maelstrom Network to attack, disrupt, scan or flood third parties; to run malware, botnets, phishing or fraud; to host or proxy illegal content; to evade bans or abuse promotions with multiple accounts; or to resell the service without our written permission. We may suspend or remove any service that breaks these rules and may report unlawful activity to the authorities or upstream providers.

5. Fair use & traffic

Each proxy plan includes the monthly traffic allowance shown on the plan. Usage that is abnormal, far above your plan, or that threatens the stability of the shared network may be rate-limited, may require an upgrade, or may be suspended.

6. Fees, billing & renewals

Plans are billed monthly in advance, per service, at the price shown when you order. Payment is taken through PayPal or a card processor. Prices for future terms may change, but only from your next renewal. Renewing adds time from your current expiry. After a due date there is a short grace period (currently 3 days). After that the service may be suspended or removed, and once removed its public port is released and cannot be guaranteed back. Add-ons (such as Geo Block + Load Balancing) renew with the service they are attached to, at the price shown when you add them, and end when that service ends. The first add-on on a machine also carries a one-time setup fee.

7. Refunds

Refunds are only available if you request one within 24 hours of payment. After 24 hours, all payments are non-refundable, including renewals. Any one-time or setup fee is always non-refundable. Attack traffic reaching your origin (see section 2) is not grounds for a refund. To ask for a refund, contact us within that window. Chargebacks filed without contacting us first are treated as a breach of these Terms.

8. Cancellation

You may cancel at any time from your dashboard or by contacting us. Your service continues until the end of the term you have paid for. The unused portion is not refunded.

9. Suspension & termination

We may suspend or terminate a service immediately for a breach of these Terms, unlawful use, fraud or a chargeback, or where your traffic puts the network at risk. On termination the edge application is removed and its public port released. If you return later, a new address is assigned.

10. VPS & dedicated servers

You are responsible for the software, security and backups of any server you rent from us. We do not guarantee recovery of data lost on a server for any reason, so keep your own backups.

11. Your origin & security

Hiding your origin only works if you keep it hidden. You are responsible for securing your origin, restricting it to our edge, and not exposing its real address elsewhere (DNS records, server lists, screenshots or misconfiguration). We are not liable for exposure caused by your own setup.

12. Availability

We aim for very high availability. Availability is measured at our edge and does not cover problems at your origin, your own configuration, third-party outages, scheduled maintenance, or events beyond our reasonable control.

13. Disclaimers & limitation of liability

The service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, including that the service will block every attack or be uninterrupted or error-free. We are not liable for indirect or consequential loss, including lost revenue, players, goodwill or data. Our total liability for any claim is limited to the fees you paid for the affected service in the three months before the claim.

14. Changes to these Terms

We may update these Terms from time to time. Changes are posted here with a new “last updated” date. Continuing to use the service after a change means you accept the updated Terms.

15. What data we collect

When you create an account we store your name, email and a securely hashed password. When you place an order we store the plan, amount, the hostname or IP you asked us to protect, and order status. Payments are handled by our payment provider; we do not store card numbers.

16. Analytics

We use first-party, cookie-less analytics. Visitors are counted using a salted hash that rotates daily, so we do not store raw IP addresses or track you across days or across other sites.

17. Your choices

You can access, correct, or ask us to delete your account data by emailing support@maelstrom.network. We keep order records only as long as needed for the service and for legal or accounting obligations.

18. Contact

Questions about these Terms or your data: support@maelstrom.network or on Telegram.